general policies

Due to the popularity of our classes, you must be booked into class in advance to guarantee yourself a spot in the class. Classes must be pre-paid to reserve a spot. If fewer than 2 people are booked in to a class 4 hours before class is scheduled to begin, class may be canceled.

All memberships and class packages are non-refundable.

Because we are a small business and there is high demand for our accommodations, we must enforce a strict cancellation, no-show and tardiness policy. There are absolutely NO REFUNDS given. Under some circumstances, There will be NO CREDIT given on workshops.


running late

If you arrive more than 10 minutes after the class start time, you will not be able to join the class. After which you will be considered a "Late Cancel" and result in forfeiture of the class. Platinum Members will be assessed a $5 fee.

Every class requires a warm-up. If you are late, then you are missing the most important part of the class. The warm-up increases muscle efficiency, reduces potential for injuries, and prepares your body for the movements being performed in class. Your safety is our #1 priority, therefore, this policy must be enforced.


waiting list

The system may add you into any class up to 45 minutes from the class start time. Students may cancel off the waiting list at anytime until the system adds you to the class. The system sends an automated email once your name has been added. However, students are responsible for logging in and checking the schedule 45 minutes before the class start time.

If you fail to check and you don't show up, you will be listed as a "No Show".


late cancel
(4 hour policy)

Late cancellations and No Shows for single classes, class packages, or limited memberships will forfeit the reserved class. You must cancel your reservation at least 4 hours prior to class to avoid forfeiting your class. You are responsible for canceling your class either by logging into your account or emailing/calling the front desk at info@thevertitude.com.

After you have canceled your class, please double check your account schedule to make sure your name has been withdrawn from that class. The system may or may not send you a cancellation email depending on your settings.

For those with Unlimited Memberships / Packages, cancellations made less than 4 hours prior to scheduled reservation will be charged a $5 Late Cancellation fee. No Shows will be charged a $15 No Show fee. These fees will be charged automatically to your on-file payment method. If your payment method is invalid, your booking privileges will be suspended until the fee is paid.

Cancellations occurring more than 4 hours prior to your reservation will not forfeit a class or be charged a fee.


age requirements

The Vertitude has minimum age requirements for all of our classes. Students must be at least 13 years old to take aerial classes and at least 15 years old to take pole classes, both with parental/guardian consent. A parent/guardian must come in with any persons under the age of 18 to sign our liability waiver and provide a valid form of identification. Once the liability waiver is signed, minors are allowed to take the classes on their own without parent/guardian present, unless the parent / guardian made note otherwise on the liability waiver.

The Vertitude offers private lessons for children (ages 5-17) for Dance, Pole, Aerial Silks, Aerial Hammock, and Aerial Hoop (Lyra). Please email info@thevertitude.com for availability, pricing, and booking!


gender policy

The Vertitude strongly believes in being a welcome environment for everyone. All classes are open to all genders unless specifically noted. Men & women are welcome to book private lessons, private group classes, attend events, book a pole/aerial party, or rent the studio(s).